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FAQ

Find technical answers by protocol, product and application.

13 questions

Connection and login3

What are the default IP address and web login credentials for hardware gateways?

The default IP address is 192.168.1.88. Use Ethernet port 2 on devices with two Ethernet ports. The default web username is admin and the password is admin123456.

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How should serial, CAN, KNX and MBus port counts be checked?

Check physical interfaces, protocol support and shared-port arrangements separately, especially native two-wire MBus versus four-wire devices connected through RS485.

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Driver troubleshooting: missing frames and data-quality problems

Troubleshoot serial and network communication using sent frames, responses and point quality. The source’s 500 ms interval is a tuning example, not a universal default.

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Protocols and model selection6

How do I select products with I/O or a physical touchscreen?

I/O requirements select DDC products unless a physical touchscreen is requested; touchscreen models must then satisfy the specified I/O counts as well.

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How should I verify acquisition support for ARM, Lite and E models?

Check acquisition support against the complete model specifications and protocol library. ARM/A9, HMI1002-Lite and HMI1002-Lite-E have different scopes; verify physical interfaces and forwarding separately.

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Why does selecting several protocols return no results, and how do manual names work?

Multiple protocols require an AND match. Manual names are kept exactly, and undocumented compatibility is never treated as confirmed support.

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What does X mean, and how do acquisition and forwarding protocols differ?

X denotes the acquisition-side protocols. Also check forwarding protocols, communication roles, physical interface types and port counts.

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Useful BACnet website

The BACnet website provides information about the building automation communication standard and its ongoing development.

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BACnet Introduction

An introduction to BACnet objects, services and networking concepts for building automation.

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Software setup and integration4

OPC2Modbus: forwarding methods and point-capacity checks

OPC2Modbus exposes OPC data through Modbus TCP or Modbus RTU. Confirm point requirements against the software version, licence and operating conditions.

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X2BACnet: protocol conversion and capacity checks

Check BACnet object counts, the model’s total acquisition-point capacity and its actual interfaces separately. The source’s 1,024 objects per type is not a universal model capacity.

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OPC2BACnet: connection, object counts and site checks

Check the OPC connection, BACnet object capacity and discovery sequence. The source’s 18,000-object figure applies to its software version, not hardware gateways.

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How can Johnson Controls Metasys access OPC server data?

Use OPC2BACnet to expose OPC server data through BACnet/IP for Johnson Controls Metasys to read.

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