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FAQ

Find technical answers by protocol, product and application.

39 questions

Connection and login3

What are the default IP address and web login credentials for hardware gateways?

The default IP address is 192.168.1.88. Use Ethernet port 2 on devices with two Ethernet ports. The default web username is admin and the password is admin123456.

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How should serial, CAN, KNX and MBus port counts be checked?

Check physical interfaces, protocol support and shared-port arrangements separately, especially native two-wire MBus versus four-wire devices connected through RS485.

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Driver troubleshooting: missing frames and data-quality problems

Troubleshoot serial and network communication using sent frames, responses and point quality. The source’s 500 ms interval is a tuning example, not a universal default.

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Protocols and model selection6

How do I select products with I/O or a physical touchscreen?

I/O requirements select DDC products unless a physical touchscreen is requested; touchscreen models must then satisfy the specified I/O counts as well.

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How should I verify acquisition support for ARM, Lite and E models?

Check acquisition support against the complete model specifications and protocol library. ARM/A9, HMI1002-Lite and HMI1002-Lite-E have different scopes; verify physical interfaces and forwarding separately.

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Why does selecting several protocols return no results, and how do manual names work?

Multiple protocols require an AND match. Manual names are kept exactly, and undocumented compatibility is never treated as confirmed support.

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What does X mean, and how do acquisition and forwarding protocols differ?

X denotes the acquisition-side protocols. Also check forwarding protocols, communication roles, physical interface types and port counts.

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Useful BACnet website

The BACnet website provides information about the building automation communication standard and its ongoing development.

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BACnet Introduction

An introduction to BACnet objects, services and networking concepts for building automation.

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Software setup and integration4

OPC2Modbus: forwarding methods and point-capacity checks

OPC2Modbus exposes OPC data through Modbus TCP or Modbus RTU. Confirm point requirements against the software version, licence and operating conditions.

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X2BACnet: protocol conversion and capacity checks

Check BACnet object counts, the model’s total acquisition-point capacity and its actual interfaces separately. The source’s 1,024 objects per type is not a universal model capacity.

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OPC2BACnet: connection, object counts and site checks

Check the OPC connection, BACnet object capacity and discovery sequence. The source’s 18,000-object figure applies to its software version, not hardware gateways.

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How can Johnson Controls Metasys access OPC server data?

Use OPC2BACnet to expose OPC server data through BACnet/IP for Johnson Controls Metasys to read.

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X2View setup and development26

Can X2View scripts process arrays, batch tag values and JSON lookups?

The manual includes batch reads/writes, sums and a JSON field-lookup example.

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How can an external program read tags or store data in an external database?

Use a protocol service supported by the model; external-database forwarding stores acquired data.

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How do I arrange forwarding addresses and configure engineering scaling?

Check both sides of each tag, arrange addresses and verify the resulting data type.

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How do I check gateway resources and match computing needs to a model?

Verify CPU, RAM and storage for the exact model; system information shows memory use.

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Can historical data be exported, and how long is it stored locally?

Supported models provide time-range queries and exports; retention depends on the model and configuration.

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Where do I add a custom symbol library, and must I reopen the editor?

Desktop libraries are stored in MapStorage; browser-editor import is different.

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How do animation links differ from operation links?

Animation links define display behavior; operation links define input and control.

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Where do I open the desktop and browser-based HMI editors?

Open the desktop editor from Configuration; supported devices also provide a browser editor.

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How do I import images and set the HMI canvas size?

Set resolution in page properties and match the background image aspect ratio.

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Which tags should use the Invert operation?

The manual defines Invert as a 0/1 toggle; assign multistate values explicitly.

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How do I map values such as 0, 1, 2 and 3 to different colors?

Use discrete color mappings for individual states and analog mappings for ranges.

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Which protocol and default communication settings do the listed I-series I/O modules use?

The listed IOM models use Modbus RTU; check each address and serial setting before connecting.

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Can a gateway directly accept analog, RTD and digital signals? How should I select I/O?

Distinguish communication gateways, DDCs with onboard I/O and separate I/O modules.

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How do I enable the server on a model that supports OPC UA forwarding?

Enable OPC UA and configure the client with the actual port, authentication and certificate settings.

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How can I test a project in local monitoring mode without hardware?

Run the software project in Local mode on the PC; real I/O and field communication still require hardware validation.

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Does X2View offer ladder logic and PI control as well as JavaScript?

The package documents a PLC ladder editor, graphical programming and DoPI.

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What is the difference between polling, request-frame and post-write refresh intervals?

They govern a full scan, adjacent requests and a read following a write.

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Can I retrieve a gateway project and edit it? How do upload and download differ?

Upload sends a PC project to the device; download retrieves the device project to the PC.

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Can I copy Modbus acquisition addresses directly into BACnet forwarding addresses?

Check each address base and the configured mapping separately.

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What is required for remote project upload?

Both the device and PC need connectivity, and remote upload must first be enabled on the target.

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Where is the X2View JavaScript editor, and how do I check syntax?

Open the editor from Programmable, create a script and run the syntax check.

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How do cyclic, change-triggered and once-only scripts differ?

Choose a mode that matches the required trigger and avoids unintended repeated commands.

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What does GetTagQuality return? Does a plausible value mean communication is healthy?

Use the quality code as well as the displayed value.

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How do ReadFromTag and MoveValue work?

ReadFromTag reads tag values; MoveValue copies a value between existing tags.

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Does WriteToTag write to a device, and why does a manual change revert?

A cyclic group-control script can repeatedly overwrite an individual command.

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How do I configure weekday start/stop schedules?

Create a timing group, select weekdays and times, and check the device clock.

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